Customer Focus Coaching
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If you are a senior manager wanting to further develop your team leaders' customer focus skills, Peter can provide one-on-one or small team coaching sessions.
If you are a senior executive seeking personal guidance on customer focus strategies or leadership issues, Peter can help. If you run your own business and need access to a broader range of customer focus expertise than you have in-house, Peter is available to assist. Why focus on customers ? Customer focus has been proven to deliver a competitive advantage. It is what enables a business to thrive. It is the capabilities of the teams in the organisation which enable the business to meet customers’ expectations and beat competitors. |
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How does he deliver these ?
Peter has a unique approach to enhancing customer focus within an organisation:
Firstly, he has tailored customer focus principles to match the roles of various teams, be they the leadership team, research and development teams, production, delivery and installation teams, administration teams and to the front-line teams who sell and provide customer support.
Secondly, he has adapted the 5 competencies of Emotional Intelligence (Self-Awareness, Self-Regulation, Self-Motivation, Empathy, Social Skills) and demonstrates how these can be applied in customer focus situations.
Thirdly, he has researched the most frequently listed skills in employment advertisements for managers and team leaders (Account Management, Communications, Decision Making, Innovation, Leadership, Negotiation, Problem Analysis, Planning, Quality, Risk Management, Stakeholder Engagement) and explains how each of these can be aligned with a focus on customers.
Peter has had hands-on experience in these areas and has access to a large range of resources including coaching, tools, techniques, workshops, reference material and on-the-job assignments.
What clients have said:
Peter has a unique approach to enhancing customer focus within an organisation:
Firstly, he has tailored customer focus principles to match the roles of various teams, be they the leadership team, research and development teams, production, delivery and installation teams, administration teams and to the front-line teams who sell and provide customer support.
Secondly, he has adapted the 5 competencies of Emotional Intelligence (Self-Awareness, Self-Regulation, Self-Motivation, Empathy, Social Skills) and demonstrates how these can be applied in customer focus situations.
Thirdly, he has researched the most frequently listed skills in employment advertisements for managers and team leaders (Account Management, Communications, Decision Making, Innovation, Leadership, Negotiation, Problem Analysis, Planning, Quality, Risk Management, Stakeholder Engagement) and explains how each of these can be aligned with a focus on customers.
Peter has had hands-on experience in these areas and has access to a large range of resources including coaching, tools, techniques, workshops, reference material and on-the-job assignments.
What clients have said:
- “We learned an immense amount from working with Peter.”
- “He introduced new solutions that we had not considered.”
- “He delivered what was promised.”
- “Peter helped us to solve complex problems quickly.”
- “Peter enabled us to understand what our customers were thinking.”