Methodologies
Peter Whitelaw can provide:
Relationship Quality Assessments from Deep Insight – on-line B2B customer assessments that measure both Net Promoter Score (NPS) and Customer Relationship Quality (CRQ).
Customer Capability Assessments from Customer Attuned – a set of structured interviews and observation techniques that measure and benchmark internal sales capabilities and customer management systems.
Growth Potential Score (GPS) from Andrews Group and Marketing Decision Analysis
Growth Potential Score is a service that provides Boards and senior executives with a single score that forecasts their business’ top-line growth potential, vis-a-vis their major competitors.
Personal Style Analysis from Integro and Everything DiSC – designed to assist people to understand their customer and stakeholder relationships, connect better and increase effectiveness.
Customer Relationship Management Systems - 6 Steps for Success from Customer Attuned – an approach to deal with the common reasons for CRM failure – fuzzy accountability, resistance to change and resistance to IT.
Customer Focus for Government developed by Peter Whitelaw – an application of stakeholder engagement and customer focus designed to enhance collaboration and meet customers expectations.
Situation Analysis – a technique to assist in recognising which situations require action, breaking apart overlapping and confusing issues, setting priorities and managing simultaneous activities effectively.
Stakeholder Analysis – a technique that facilitates the identification of key stakeholders, their needs and expectations and development of stakeholder management strategies.
Decision Making - explores the types of decisions likely to be encountered, some techniques for making decisions and considers the consequences of “should‟ versus “want‟. It also provides a template that will assist in analysing major decision situations.
Effective Team Building – techniques derived from several recognised approaches to achieve self-directed work teams and team member engagement.
Engaging People in Change – a technique to provide the participants with an understanding why people engagement is important in change projects, what to do and how to engage.
Communication for Change - a technique for planning communications essential for effective change commencing with the change announcement, status reporting and resistance management.
Problem Solving – a technique that enables the definition of the problem, a hypothesis, experimentation, prototyping, measuring results and taking action.
Risk Management – a simplified approach to identifying risks, assessing their likelihood and impact and developing countermeasures and mitigation strategies.
Relationship Quality Assessments from Deep Insight – on-line B2B customer assessments that measure both Net Promoter Score (NPS) and Customer Relationship Quality (CRQ).
Customer Capability Assessments from Customer Attuned – a set of structured interviews and observation techniques that measure and benchmark internal sales capabilities and customer management systems.
Growth Potential Score (GPS) from Andrews Group and Marketing Decision Analysis
Growth Potential Score is a service that provides Boards and senior executives with a single score that forecasts their business’ top-line growth potential, vis-a-vis their major competitors.
Personal Style Analysis from Integro and Everything DiSC – designed to assist people to understand their customer and stakeholder relationships, connect better and increase effectiveness.
Customer Relationship Management Systems - 6 Steps for Success from Customer Attuned – an approach to deal with the common reasons for CRM failure – fuzzy accountability, resistance to change and resistance to IT.
Customer Focus for Government developed by Peter Whitelaw – an application of stakeholder engagement and customer focus designed to enhance collaboration and meet customers expectations.
Situation Analysis – a technique to assist in recognising which situations require action, breaking apart overlapping and confusing issues, setting priorities and managing simultaneous activities effectively.
Stakeholder Analysis – a technique that facilitates the identification of key stakeholders, their needs and expectations and development of stakeholder management strategies.
Decision Making - explores the types of decisions likely to be encountered, some techniques for making decisions and considers the consequences of “should‟ versus “want‟. It also provides a template that will assist in analysing major decision situations.
Effective Team Building – techniques derived from several recognised approaches to achieve self-directed work teams and team member engagement.
Engaging People in Change – a technique to provide the participants with an understanding why people engagement is important in change projects, what to do and how to engage.
Communication for Change - a technique for planning communications essential for effective change commencing with the change announcement, status reporting and resistance management.
Problem Solving – a technique that enables the definition of the problem, a hypothesis, experimentation, prototyping, measuring results and taking action.
Risk Management – a simplified approach to identifying risks, assessing their likelihood and impact and developing countermeasures and mitigation strategies.